Shipping policy
Shipping policy
At THUGFIT, we are committed to providing you with a hassle-free shopping experience and timely delivery of your order. Here's what you need to know about our shipping policy:
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Same-Day Delivery In UAE for Orders Placed Before 11:30 AM: All orders placed before 11:30 AM (For Dubai, Sharjah, Ajman. Other Emirates before 10:00 AM) will be processed and dispatched on the same day, and you can expect to receive your order across UAE (2-4 days for Remote Areas) by the end of the day before 10:00 PM.
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Outlying regions according to courier and delivery services: Check out the link given below.
https://www.iqfulfillment.com/data/file/files/uae%20ODA_2022_AUGUSTv2.pdf
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Next-Day Delivery for Orders Placed After 11:30 AM: If you place an order after 11:30 AM, don't worry, we've got you covered. Your order will be processed and dispatched the following day, and you can expect to receive it the next day.
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Monday to Saturday Deliveries: Our delivery services are available from Monday to Saturday. We do not deliver on Sundays and public holidays.
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Couriers and Delivery Partners: We work with reliable third-party courier partners for the last mile delivery of your orders. Our partners are experienced, professional, and committed to delivering your order on time.
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Order Tracking: To track your order, you can use the "Track Your Order" feature available on our home page footer. You'll be able to see real-time updates on the status of your order, from the time it leaves our warehouse until it reaches your doorstep.
We always strive to deliver your orders as quickly and efficiently as possible, but please note that delays may occur due to unforeseen circumstances, such as weather conditions, natural disasters, or public holidays.
Thank you for choosing THUGFIT, and we hope you enjoy your shopping experience with us. If you have any questions or concerns, please feel free to contact our customer support team, and we'll be happy to assist you.
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Have a Question? We are here to help.
Find quick answers to frequently asked questions from our customers
What is the return Policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to return an item. You can find the detailed return policy on the Return policy Page: https://www.thugfit.com/policies/refund-policy
How long will it take to get my orders?
- UAE Orders: We deliver the same day! All orders placed before 12:00 PM will be delivered on the same day. Orders placed after 12:00 PM will be delivered the next day. And YES, there is no additional fee for these deliveries.
- GCC Countries (Saudi Arabia, Oman, Kuwait, Qatar, Bahrain): Delivery times for these countries are 5 to 7 days.
How do I return an item?
Returning an item is now very easy:
1. login to your accounts dashboard: https://www.thugfit.com/account
2. Click on "Manage Returns"
3. Simply follow the instructions
If you need help, we are always available. https://www.thugfit.com/pages/support
Is My online payment Secure?
Powered by the secure and reliable Stripe payment gateway, Your financial data is protected with industry-leading encryption, and we never store sensitive card information. Rest assured, our dedicated team of security experts ensures a safe shopping experience, so you can focus on finding your perfect products hassle-free.
I need help with an order, how can I contact you?
care@thugfit.com is our email address, and you can call us on 971 55 745 4758.
You can find more details in the 'Thug Care' portal: https://www.thugfit.com/pages/support
We are available 24/7 to provide a seamless and personalized shopping experience that exceeds expectations.
Is the shipping free across UAE?
Shipping is free on all orders above AED 300 in the UAE.
- Free Delivery Threshold on other GCC Countries
Free shipping is applicable for orders above the following amounts in the respective currencies:
- Saudi Arabia: Orders above SAR 306
- Oman: Orders above OMR 31
- Kuwait: Orders above KWD 25
- Qatar: Orders above QAR 300
- Bahrain: Orders above BHD 31
Are you a UAE based company?
Yes, we are based in Dubai. We breathe the same air!
How do you ensure the quality of your products?
Our mission is to establish ourselves as a premier brand in the activewear industry through the provision of unparalleled product quality and exceptional customer satisfaction.
Our commitment to excellence is reflected in every aspect of our business, from the sourcing of premium materials to the design and manufacturing of our products. We are dedicated to building long-term relationships with our customers by providing exceptional service and ensuring their complete satisfaction
Where are the products made in?
Our products are made all around the world, including United Arab Emirates and other countries like Jordan, Turkey, Vietnam, China, and India.
We carefully source and select our manufacturing partners to ensure that they meet our high standards of quality, ethics, and sustainability. By collaborating with factories in various countries, we are able to offer a diverse range of products while maintaining our commitment to excellence.
Why Thugfit?
We live in The UAE, and workout in the gym every day. Who can understand your needs better than us?
There are several reasons why we believe that we are the best active wear brand out there.
Firstly, we are passionate about creating high-quality activewear that is not only stylish but also functional especially for our part of the world. We strive to continuously innovate and enhance our products to ensure they are durable, comfortable, and help you perform at your best.
Secondly, we believe in inclusivity and cater to a wide range of body types and fitness levels. Our active wear is designed to empower and inspire people of all shapes and sizes to feel confident and comfortable while working out.
Thirdly, we are committed to sustainability and ethical practices. We prioritize the use of eco-friendly materials and work with factories that adhere to fair labor standards. We believe that fashion and sustainability can go hand in hand, and we strive to make a positive impact on the environment and the communities we work with.
Finally, we have a dedicated team of experts who are always innovating and improving our products. From design to production, we take pride in every aspect of our business and aim to provide our customers with the best possible experience.
Overall, we believe that our commitment to quality, inclusivity, sustainability, and innovation sets us apart as the best active wear brand on the market.
SHOP THE LOOK
