Refund policy
Return and Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We do not accept returns on inner wear.
IMPORTANT:
1. To be eligible for a return, do not remove the tag on the cloth. Removing the tag would void the return eligibility.
2. Your item must be in the same condition that you received it, unused and unwashed, with tags, and in its original packaging.
Try the product with tags on it and remove the tags only if you find the product suitable for you.
How to return a qualifying item:
To start a return, you can submit your request in My account page > Manage returns. You can also contact us at via any preferred channel from Support page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
- Instagram: https://www.instagram.com/thugfit_activewear
- Email: hello@zenstitches.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 14 working days for your bank or credit card company to process and post the refund too.
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Have a Question? We are here to help.
Find quick answers to frequently asked questions from our customers
What is the return Policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to return an item. You can find the detailed return policy on the Return policy Page: https://www.thugfit.com/policies/refund-policy
How long will it take to get my orders?
- UAE Orders: We deliver the same day! All orders placed before 12:00 PM will be delivered on the same day. Orders placed after 12:00 PM will be delivered the next day. And YES, there is no additional fee for these deliveries.
- GCC Countries (Saudi Arabia, Oman, Kuwait, Qatar, Bahrain): Delivery times for these countries are 5 to 7 days.
How do I return an item?
Returning an item is now very easy:
1. login to your accounts dashboard: https://www.thugfit.com/account
2. Click on "Manage Returns"
3. Simply follow the instructions
If you need help, we are always available. https://www.thugfit.com/pages/support
Is My online payment Secure?
Powered by the secure and reliable Stripe payment gateway, Your financial data is protected with industry-leading encryption, and we never store sensitive card information. Rest assured, our dedicated team of security experts ensures a safe shopping experience, so you can focus on finding your perfect products hassle-free.
I need help with an order, how can I contact you?
care@thugfit.com is our email address, and you can call us on 971 55 745 4758.
You can find more details in the 'Thug Care' portal: https://www.thugfit.com/pages/support
We are available 24/7 to provide a seamless and personalized shopping experience that exceeds expectations.
Is the shipping free across UAE?
Shipping is free on all orders above AED 300 in the UAE.
- Free Delivery Threshold on other GCC Countries
Free shipping is applicable for orders above the following amounts in the respective currencies:
- Saudi Arabia: Orders above SAR 306
- Oman: Orders above OMR 31
- Kuwait: Orders above KWD 25
- Qatar: Orders above QAR 300
- Bahrain: Orders above BHD 31
Are you a UAE based company?
Yes, we are based in Dubai. We breathe the same air!
How do you ensure the quality of your products?
Our mission is to establish ourselves as a premier brand in the activewear industry through the provision of unparalleled product quality and exceptional customer satisfaction.
Our commitment to excellence is reflected in every aspect of our business, from the sourcing of premium materials to the design and manufacturing of our products. We are dedicated to building long-term relationships with our customers by providing exceptional service and ensuring their complete satisfaction
Where are the products made in?
Our products are made all around the world, including United Arab Emirates and other countries like Jordan, Turkey, Vietnam, China, and India.
We carefully source and select our manufacturing partners to ensure that they meet our high standards of quality, ethics, and sustainability. By collaborating with factories in various countries, we are able to offer a diverse range of products while maintaining our commitment to excellence.
Why Thugfit?
We live in The UAE, and workout in the gym every day. Who can understand your needs better than us?
There are several reasons why we believe that we are the best active wear brand out there.
Firstly, we are passionate about creating high-quality activewear that is not only stylish but also functional especially for our part of the world. We strive to continuously innovate and enhance our products to ensure they are durable, comfortable, and help you perform at your best.
Secondly, we believe in inclusivity and cater to a wide range of body types and fitness levels. Our active wear is designed to empower and inspire people of all shapes and sizes to feel confident and comfortable while working out.
Thirdly, we are committed to sustainability and ethical practices. We prioritize the use of eco-friendly materials and work with factories that adhere to fair labor standards. We believe that fashion and sustainability can go hand in hand, and we strive to make a positive impact on the environment and the communities we work with.
Finally, we have a dedicated team of experts who are always innovating and improving our products. From design to production, we take pride in every aspect of our business and aim to provide our customers with the best possible experience.
Overall, we believe that our commitment to quality, inclusivity, sustainability, and innovation sets us apart as the best active wear brand on the market.
SHOP THE LOOK
